Refund policy

We want you to love what you order. If something isn't right, you can return it within 30 days of delivery.

30-day returns

  • You have 30 days from the day your order is delivered to tell us you want to return an item.
  • Items must be unworn, unwashed and in their original condition, with all tags attached.
  • Return postage is paid by you, unless the item is faulty or we sent you the wrong item.

How to return an item

  1. Email us at orbonecommerce@gmail.com or use our contact page. Include your order number and the item(s) you want to return.
  2. We will reply with the return address and instructions. Please don't send items back before you have received these, as parcels sent to the wrong address cannot be processed.
  3. Pack the items securely and use a tracked postage service. Keep your proof of postage until your refund has been issued.

Refunds

Once your return has arrived and been checked, we will refund you to your original payment method within 14 days. We will email you when the refund has been issued. Your bank may take a few extra working days to show it on your account.

Exchanges

Need a different size or colour? Return the original item as described above and place a new order for the one you want.

Faulty, damaged or incorrect items

If your item arrives faulty or damaged, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo. We will arrange a replacement or a full refund, including any return postage.

Your statutory rights

Under the UK Consumer Contracts Regulations you have the right to cancel an online order within 14 days of delivery without giving a reason. Our 30-day returns period extends this right. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.